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Each model has different availability, indicated by a dot at the top right corner of the image.

• Green Dot: The watch will be shipped within 15 business days after the order is placed.
• Yellow Dot: This model will be shipped according to the estimated months stated.
• Fuchsia Dot: This model is currently out of stock due to high demand. Please contact our Customer Care Team for information regarding the expected availability date.

Additionally, you will find this information at the bottom of your Order Confirmation under 'Order Details’.

USA ONLY- Shipping is made by FedEx. Please keep in mind that they may contact you by email to complete a Customs form.

BALL Watch Company occasionally conducts online pre-order campaigns for the introduction of selected new models. Such campaign allows you to pre-order on our e-boutique a specific model during a fixed period of time, under certain terms. At the end of the pre-order campaign, your watch will be produced and delivered in accordance with the indicated shipping timelines.

Discover the Pre-order specials

We understand that changes of mind can happen. It is only possible to do so if you placed your order in no more than the last 3 days or if your order hasn’t been shipped yet.
For pre-orders, changes can still be made if production has not yet begun.

Contact BALL Customer Care Team

All Authorized Dealers sell authentic BALL products. We recommend verifying that the Warranty Certificate is signed and dated, and that the serial number on the certificate matches the one on the case back of your watch.

Additionally and if applicable, your BALL watch might be accompanied by a Chronometer Certificate  and/or a Limited-Edition Certificate.

*Does not apply for Japan Dealers.

Find BALL Authorized Dealers

Once you are logged in and have added BALL products to your shopping cart, you will be entitled to enter a discount code just before payment, at the bottom of the page, as shown in the picture.

We understand that changes of mind can happen. It is only possible to do so if you placed your order in no more than the last 3 days or if your order hasn’t been shipped yet.
For pre-orders, changes can still be made if production has not yet begun.

Modifications can be made to the dial color, model, case size, engraving, shipping address and/or limited edition number if eligible.
Contact BALL Customer Care Team

You can have your initial band changed to another strap/bracelet option, as indicated for each model and depending on current availability. These can be ordered through your local authorized dealer or directly with us.

Additionally and if applicable, you may select the limited-edition number of your watch, choose a customized engraving, or add an even more personal touch by including an enamel-painted photograph using the Enamel PaintPrint technique on the case back.
Contact BALL Customer Care Team

We unfortunately do not accept watches as a form of payment.

If the watch has not been worn for a long period of time, you must wind the movement before setting the time.To do so, unscrew or pull out the crown to position [0], then turn the crown clockwise 20 to 30 times.
We advise against attempting to wind your timepiece by simply shaking it.

Owner's Manual

VAT and customs taxes vary from country to country. Please visit our Terms & Conditions for further details.

If your country is not mentioned in the link below, we recommend seeking advice from your local Customs office.

Terms & Conditions 3.DELIVERY

For some of our models with a day-of-the-week calendar function, the day display alternates between English and Spanish. Therefore, you should see:
MON-LUN-TUE-MAR-WED-MIE-THU-JUE-FRI-VIE-SAT-SAB-SUN-DOM.

Once you have set the correct day in your preferred language, it will remain in that language.

Although the two designations are often mixed up, they are different. A chronometer is a watch with a mechanism that has been tested and certified by an independent institute to meet certain precision standards. In Switzerland, the Chronometer certification is under the exclusive authority of the  COSC ("Contrôle officiel suisse des chronomètres" / “Official Swiss Chronometer Testing Institute”).
A chronograph is the function of a watch that measures short periods of time, and by extension the name given to this watch.

Discover our COSC models

Mechanical watches a mechanism to measure the passage of time. This mechanism is driven by a spring which must be wound periodically: manually and/or automatically. Most of BALL watches are automatic. Once they have been wound manually for an initial setting, their movement is self-winding, running thanks to the energy provided by the natural motion of the owner’s wrist.

However, the "mechanical" accuracy of an automatic watch cannot be compared to the electronic accuracy of a quartz watch, but it is the beauty of craftsmanship that sets it apart.

Discover more about BALL mechanical movements

World timer watches display the time in multiple cities around the world simultaneously, usually indicated by a labeled inner dial or bezel. This feature allows the wearer to effortlessly read the time in different parts of the world at once.

World timer watches are a favored option for frequent travelers or professionals working in international business, as they provide a convenient way to keep track of time across various time zones without the need for constant adjustments.

Discover BALL world timer models

The Office GMT watches feature a 24-hour hand (GMT hand) that is set independently of the other hands, while the main hour hand remains synchronized with the minute hand. The GMT hand is adjusted by winding it forward in one-hour increments.

In contrast, True GMT watches allow the local hour hand (main hour hand) to be adjusted independently, while the 24-hour hand remains fixed. The local hour hand can be adjusted in one-hour increments, both forwards and backwards.

A True GMT watch is likely the best option for frequent travelers who often change time zones. On the other hand, if you tend to stay in one place but need to track another time zone (e.g., for business calls or to stay in touch with a relative abroad), an Office GMT watch would meet your needs.

Discover BALL GMT models

Mu-metal is an alloy of nickel, iron, copper and molybdenum with very high magnetic permeability, enabling it to attract and deviate static or low-frequency magnetic field lines and giving superior anti-magnetic properties. BALL’s mu-metal shield protects a watch's movement from magnetic disturbance up to an astonishing intensity of 80,000A/m or 1,000 Gauss.

Take a look at BALL endurance technologies

Kindly find all the required information for the maintenance, use and care of your watch in our digital Owner's Manual.

Owner's Manual

Because of our approach to sustainability, we don't print the Owner's Manual anymore. Small actions lead to big changes!

However, we do have the digital version available on our website so you can watch it wherever you are.

Instead of searching by the name of your watch, we advise you to look for the technology present in your BALL, such as tide indicator, moon phase, GMT, etc.
Feel free to select the language of your choice on the main page.

Owner's Manual

It is not compulsory to keep your BALL in a winder. To have it or not, the choice is up to you. Thus we cannot advise a setting and parameters.

However, we suggest using your device at a slow speed, 12 hours by night (alternating with a resting time of 12 hours, at best). As the winding will not work on a stopped watch, only set a manually winded watch (at least 25 times) on the device. Then you should set the winder clockwise.

he water resistance of BALL watches ranges from 30m/100ft to 

3,000m/9,850ft, depending on the model chosen. This asset of a timepiece

 will be impaired if the crown is not properly screwed in. The water 

resistance criteria of the watch industry are unanimously classified as 

follows:

Please contact our Customer Care Team, providing the reference number of your BALL (e.g., NM3016C), along with the date and place of purchase. You can find the reference number on the case back of your watch.

Contact BALL Customer Care Team

Ball watches purchased from our Authorized Dealers are covered with a Premium International Warranty that grants the watch with a four-year manufacturer warranty.
Ball watches purchased directly through our Online Boutique are covered with the Standard International Warranty that grants the watch with a two-year manufacturer warranty.

In both cases, the Warranty can be extended one extra year if the watch is registered within 90 days of purchase.
Find BALL Authorized Dealers
Register your BALL

We only provide one Warranty Certificate for each watch sold. It is not possible to provide a duplicate of this document, as the warranty must be completed (with the model reference, serial number, and date of purchase) and signed/stamped by the authorized dealer on the day of purchase.

Please note that online registration do not serve as proof of warranty.

To avoid any complications, we recommend making paper or digital copies of the Warranty Certificate.